Express Call Center
Rivernetworks asked us to develop and maintain a call center for them. The requirements were to manage a fully functional call center right from within their browser, without having to install any software, and of course, not having to refresh any page to see the updates. We used some cutting edge technologies to create this performance driven application. Redis was used to make the read write operations blazing fast. WebRTC was used to create a soft phone within the browser. And Pusher was used to implement web sockets for real time updates.